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Terms of Service

Last updated: July 19, 2026

These Terms of Service ("Terms") govern your use of the website operated by Total House Water Co. ("Company," "we," "us," or "our") and the services we provide. By accessing our website, submitting a quote request, or enrolling in our text messaging program, you agree to these Terms.

1. Our Services

Total House Water Co. provides water treatment consultation, sales, installation, and service — including whole-house filtration, water softeners, reverse osmosis, UV purification, and related equipment — to customers in Rockland, Westchester, Dutchess, and Orange Counties and the Bronx in New York; Bergen and Union Counties in New Jersey; and Lower Fairfield County, Connecticut. Quotes provided through this website are estimates until confirmed in a written agreement.

2. SMS / Text Messaging Program Terms

Program description: When you opt in by checking the SMS consent box on our quote form, Total House Water Co. may send you text messages regarding your quote request, appointment scheduling and reminders, service updates, and occasional promotional offers.

  • Consent is not a condition of purchase. You can receive a quote and purchase any service without opting in to text messages.
  • Message frequency varies.
  • Message and data rates may apply depending on your mobile carrier plan.
  • Opt out at any time by replying STOP to any message. After you reply STOP, we will send one final message confirming your opt-out, and you will receive no further texts unless you re-enroll.
  • Get help by replying HELP to any message, or by calling (914) 318-4828.
  • Carriers are not liable for delayed or undelivered messages.
  • Your mobile phone number and opt-in data will not be shared with or sold to third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy.

3. Website Use

You agree to use this website only for lawful purposes and to provide accurate information when submitting forms. You may not attempt to interfere with the operation of the website, submit false inquiries, or use automated tools to scrape or overload the site.

4. Water Quality Information

Our website links to water quality reports published by government agencies and public water utilities and summarizes publicly reported information about drinking water contaminants. This information is provided for general educational purposes only, may not reflect the most current data, and is not a substitute for testing your own water. Your actual water quality can only be determined by testing at your tap.

5. Estimates, Pricing, and Installation

Written quotes are valid for the period stated on the quote. Final pricing, scope of work, warranties, and scheduling are governed by the written service agreement signed at the time of sale. Installation timelines are estimates and may be affected by site conditions, permitting, and product availability.

6. Intellectual Property

All content on this website — including text, graphics, and the Total House Water Co. name and logo — is our property and may not be copied or used without our written permission.

7. Disclaimers and Limitation of Liability

This website is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Total House Water Co. is not liable for indirect, incidental, or consequential damages arising from use of this website. Nothing in these Terms limits warranties or remedies provided in a signed service agreement or rights you hold under applicable consumer protection law.

8. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the website after changes constitutes acceptance.

9. Contact

Total House Water Co.
Phone: (914) 318-4828
Email: scaleaillc@gmail.com