Privacy Policy
Last updated: July 19, 2026
Total House Water Co. ("we," "us," "our") respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices you have.
1. Information We Collect
- Information you provide: name, phone number, email address, zip code, and any details you include when you request a quote, call us, or opt in to text messages.
- Automatically collected information: basic technical data such as browser type, device type, pages visited, and referring pages, collected through standard web logs and any analytics tools we use.
2. How We Use Your Information
- To respond to your quote requests and provide our services;
- To schedule appointments and send service updates;
- To send text messages if — and only if — you opted in (see Section 3);
- To improve our website and services;
- To comply with legal obligations.
3. SMS / Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support roles — such as the messaging platform that delivers our texts or the customer-service tools we use — is permitted solely to provide you the messages you requested. All other categories of use and sharing described in this policy exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties.
You can opt out of text messages at any time by replying STOP. Reply HELP for assistance, or call (914) 318-4828. Message and data rates may apply; message frequency varies. Consent to receive texts is never a condition of purchase.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us operate (form processing, scheduling, messaging delivery, payment processing), bound to use it only on our behalf;
- Professional advisors or authorities when required by law, subpoena, or to protect our legal rights;
- A successor business in the event of a merger or sale, in which case this policy continues to apply to previously collected data.
5. Data Retention
We keep quote and customer records as long as needed to serve you and meet legal, tax, and warranty obligations, then delete or anonymize them. SMS consent records are retained as required to document compliance.
6. Your Choices and Rights
- Opt out of texts any time by replying STOP;
- Ask us to access, correct, or delete the personal information we hold about you by contacting us at the details below;
- Opt out of marketing emails via the unsubscribe link in any email.
Residents of certain states may have additional rights under state privacy laws. We honor verified requests as required by applicable law.
7. Security
We use reasonable administrative and technical safeguards to protect your information. No internet transmission is 100% secure, so we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are directed to homeowners and adults. We do not knowingly collect personal information from children under 13.
9. Third-Party Links
Our site links to government and utility water quality reports and other external resources. Those sites have their own privacy practices, which we do not control.
10. Changes to This Policy
We may update this policy from time to time; the "Last updated" date reflects the latest revision. Material changes will be posted on this page.
11. Contact Us
Total House Water Co.
Phone: (914) 318-4828
Email: scaleaillc@gmail.com